Orders
How can I check my order status?
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After your order leaves our warehouse, you will receive a confirmation email containing tracking details so you can follow your shipment until delivery.
Can I modify or cancel my order?
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Order changes or cancellations can only be made before dispatch. Once the package has been shipped, modifications are unfortunately not possible.
What is the delivery time for orders?
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Delivery duration depends on your location and the shipping option chosen during checkout. Once your order is shipped, you will receive a tracking number to monitor the delivery progress.
Do you ship internationally?
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Yes, PRYDOR provides international shipping through trusted courier partners to ensure fast and secure delivery.
Shipping
Shipping timeline
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Estimated delivery timelines exclude weekends and public holidays.
| Shipping Method |
Cost |
Estimated Time |
| Free Shipping (India) |
Free on orders above ₹15,000 |
Order Processing: Within 7 working days
Delivery: Within 7 working days
|
| Express Shipping (India) |
₹500 |
Order Processing: Within 7 working days
Delivery: Within 7 working days
|
| International Shipping |
Calculated based on destination |
Order Processing: Within 7 working days
Delivery: Within 7 working days
|
Order processing
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Orders typically require 7 working days to be prepared before dispatch. Delivery time may vary depending on the shipping address within India.
Domestic shipping
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- Free Shipping – Delivered within approximately 7 working days.
- Standard Delivery – Around 7 working days after dispatch.
- Express Delivery – Typically arrives in 7 working days.
International shipping
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International deliveries generally arrive within 7 working days after dispatch.
Please note that customers are responsible for any customs duties or import taxes applicable in their country.
Custom Collection shipping
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Custom pieces are created specially for each customer. Production usually takes 15–50 working days depending on the piece. The exact timeline will be shared once the order is confirmed with the customized options. Once the item is ready, shipping details and tracking information will be provided.
Returns & Exchanges
Can I exchange an item?
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You can initiate an exchange or return request within 30 days from the purchase date. For international orders, please contact our support team for assistance. Custom orders are not eligible for exchange or return as they are made specifically for you; however, a buy-back policy will be available.
What is your return policy?
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Products may be returned or exchanged within 30 days of purchase. Requests submitted will be reviewed individually by our support team.
What if my item arrives damaged?
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If your item arrives damaged, please contact us with your order number and photos of the product. Our team will arrange a replacement or assist you with the next steps.
Are some products final sale?
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Certain products such as earrings, sale items, custom orders, preorders, and digital gift cards are considered final sale and cannot be returned.
Jewelry Information & Care
What materials are used?
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PRYDOR jewellery is crafted using genuine 925 sterling silver and finished with premium plating. This allows us to create elegant pieces that remain stylish and accessible. Certain products may include additional materials, which will be detailed in the product description and design specifications.
Can I wear the jewelry while showering?
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Our jewelry is designed for everyday wear. However, we recommend avoiding direct contact with water, perfumes, or lotions to maintain the plating and shine for a longer time.
Is the jewelry made of real gold?
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Our pieces are crafted with sterling silver and finished with premium plating to provide a luxurious look while keeping the products affordable and stylish. Additional materials may be used depending on the design and will be clearly mentioned in the product description and specifications.
How should I store my jewelry?
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Store your jewelry in a pouch or jewelry box when not in use. Keeping pieces away from chemicals and moisture will help preserve their shine and quality.
