PRYDOR – Frequently Asked Questions

About

What is PRYDOR? +

PRYDOR is a premium jewelry collection created with timeless design and high-quality craftsmanship. Each piece is carefully produced using solid 14K gold and lab-grown diamonds to deliver elegant jewelry that can be worn and treasured for years.

What materials are used in PRYDOR jewelry? +

PRYDOR pieces are designed using quality materials such as solid gold, sterling silver and premium finishes. These materials are chosen to ensure durability, shine and everyday comfort.

What does PRYDOR represent as a brand? +

The idea behind PRYDOR is jewelry that stays meaningful and stylish over time. Each design is created to represent personal moments, memories and lasting elegance.

How do I choose my first PRYDOR piece? +

Choose a design that matches your personal style and that you see yourself wearing often. Many customers start with simple bands or delicate rings that can be worn daily and layered with other pieces.

Can I purchase PRYDOR jewelry in a store? +

Currently PRYDOR jewelry is available exclusively online through our official website.

Will PRYDOR collections continue to expand? +

Yes. PRYDOR will continue to grow with new designs including rings, bands and custom jewelry pieces in the future.

Orders

Can I modify or cancel an order after placing it? +

Please contact our support team at support@prydor.com as soon as possible. While we will try to assist, changes may not be possible once production has started.

Are PRYDOR pieces ready to ship? +

Most PRYDOR items are made to order. Production usually requires about 4–5 weeks before the piece is prepared for shipping.

Is my shipment protected during delivery? +

Shipping protection may be available during checkout to safeguard your order against loss, damage or theft while in transit.

Orders without shipping protection cannot be replaced once the courier confirms delivery.

*PRYDOR is not responsible for delays caused by shipping companies, customs clearance or local delivery services.*

Quality

Are the diamonds certified? +

Yes. Diamonds used in PRYDOR jewelry are verified by recognized gemological laboratories. Certification may not be included for smaller stones.

Do you use natural diamonds? +

Most PRYDOR designs feature lab-grown diamonds. If you are interested in natural diamonds or custom designs, please contact our team for assistance.

Are different gold options available? +

Many pieces are available in solid 14K yellow gold and white gold. Both options provide durability and long-lasting beauty for daily wear.

Sizing

How can I determine my ring size? +

You can use our printable ring size guide to find the best fit before placing your order.

Since PRYDOR jewelry is often made specifically for each order, items may not be eligible for return or resizing.

What ring sizes are available? +

PRYDOR rings are typically available in sizes 1–9 including half sizes.

Can rings be resized? +

Currently resizing may not be available for certain designs. We recommend confirming your ring size before placing your order.

Warranty

Do PRYDOR pieces include warranty coverage? +

PRYDOR jewelry includes a 1-year limited warranty starting from the purchase date. This warranty covers manufacturing defects only.

Normal wear, scratches, accidental damage, third-party repairs or lost items are not covered.

For complete warranty information please contact our support team.

Custom Orders

Do you accept custom jewelry requests? +

Yes. If you would like to create a custom jewelry piece, please contact our team with your design idea and requirements.

Shipping & Returns

PRYDOR jewelry is often made specifically for each order, therefore certain items may not be eligible for returns.

Production usually takes approximately 4–5 weeks before the item is shipped.

Please confirm your ring size before ordering since resizing may not be available for all designs.

Shipping within India

Delivery within India generally takes 7 business days after dispatch.

*A signature may be required for high-value deliveries.*

International Shipping

International shipments typically arrive within 7 business days depending on destination.

*Customers are responsible for any customs duties or import taxes applicable in their country.*

Shipping Protection

Optional shipping protection may be available during checkout for additional security.

This coverage helps protect your order from damage, loss or theft during transit.

Warranty

Coverage

PRYDOR provides a 1-year limited warranty for manufacturing defects under normal use.

Examples may include:

Not Covered

Requesting Support

If you believe your jewelry qualifies for warranty support, please contact support@prydor.com within one year of purchase.

Our team will review your request and guide you through the next steps.