Shipping Charges

PRYDOR currently offers complimentary shipping across India unless stated otherwise during checkout.

Any applicable shipping fees for special services or international deliveries will be clearly displayed before completing the purchase.

Recipient Verification at Delivery

To ensure safe delivery, customers are requested to provide accurate recipient details while placing an order. This includes:

• Full name of the recipient
• Complete delivery address
• Landmark and PIN code
• Valid contact number

In certain situations, the courier partner may request a government-issued photo identification to confirm the identity of the recipient at the time of delivery. Acceptable forms of identification may include:

• Passport
• PAN Card
• Driver’s License
• Voter ID
• Aadhaar Card

Delivery Locations

PRYDOR delivers orders to valid residential or office addresses. Deliveries to public spaces or unsecured locations may not be supported due to safety and verification requirements.

Change of Shipping Address

Once an order has been placed, customers may request a modification to the delivery address before the order has been dispatched.

To request a change, please contact our support team via email as soon as possible. Address changes may not be possible once the shipment has been handed over to the courier.

Shipment Issues or Discrepancies

Customers are encouraged to inspect the package immediately upon receiving the order.

If there are any concerns such as damaged packaging, missing products, or incorrect items, please notify our support team within 72 hours of delivery so that we can review and resolve the issue.

Damaged Products

If your order arrives with visible damage, please contact our support team within 24 hours of receiving the shipment.

To help us investigate the issue, customers may be asked to provide:

• Photos of the package and product
• Order details
• A description of the issue

Products and packaging should be retained until the issue has been reviewed.

Missing Items

If any item from your order is missing, please report it within 24 hours of delivery after checking the contents of the package.

Delayed reporting may limit our ability to investigate the issue.

Non-Receipt of Order

Once your order is shipped, a tracking ID will be provided to monitor the delivery status.

If the tracking information indicates that the order has been delivered but you have not received it, please contact us within 24 hours of the delivery confirmation so we can investigate with the courier partner.

Gift Packaging

PRYDOR may offer complimentary gift packaging and personalized messages for select orders.

Customers can include a gift message during checkout, and it will be included with the order where applicable.

Contact for Shipping Support

For any shipping-related queries or assistance, please contact our customer support team.

Email: support@prydor.com

PRYDOR – Returns & Refund Policy

At PRYDOR, we strive to ensure that every product delivered meets our quality standards. If you experience an issue with your order, our support team will work with you to resolve it as efficiently as possible.

Eligibility for Returns

A return request may be accepted under the following conditions:

• The item received is damaged during transit
• The product delivered is incorrect
• The item has a manufacturing defect

To initiate a return, customers must notify us within 72 hours of receiving the order.

Return Request Process

To request a return, please contact our support team with the following information:

• Order number
• Description of the issue
• Photos of the product and packaging

Our team will review the request and guide you through the next steps if the return qualifies under our policy.

Condition of Returned Products

Items approved for return must be:

• Unused
• In their original packaging
• Returned with all accessories or materials included in the original shipment

Returns that do not meet these conditions may not be eligible for refunds or replacements.

Refunds

Once the returned product is received and inspected, PRYDOR will notify you regarding the approval of your refund.

If approved, refunds will be processed to the original payment method used during the purchase.

Processing time may vary depending on the payment provider or banking institution.

Non-Returnable Items

Certain items may not be eligible for returns due to hygiene, safety, or product integrity reasons. These will be clearly indicated at the time of purchase where applicable.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our support team.

Email: support@prydor.com